Terms of booking and cancellation

There are the terms of booking and cancellation of Rokua Health & Spa Hotel for individual room reservations, event reservations, gift card purchases and Day Spa treatment bookings. Always check the booking channel conditions when purchasing or booking an event.

 

ROOM RESERVATIONS

These terms apply to room bookings made with Rokua Health & Spa Hotel.

Terms of booking

When booking a room through the Internet, you pay the booking via your web bank (Nordea, Op, Danske Bank) or Nordea) or using a credit card (Visa or MasterCard). You receive an e-mail confirmation of the booking, which shows the payments and the rooms you have booked. If you do not receive a booking confirmation, please contact our sales service: sales@rokua.com.

The Rokua Health & Spa Hotel room must be claimed between 2 p.m. and 6 p.m. on the date of arrival. If you arrive later, please mention it when booking the room or call +358 20 7819 200. Check-out by 12 noon on the date of departure.

The Rokuanrivi apartment is available from 2 p.m. on the date of arrival. The key to the apartment can be collected from the reception of Rokua Health & Spa Hotel (located near Rokuanrivi apartment) according to opening hours. If you arrive later, please mention it when booking the room or call +358 20 7819 200. On the day of departure, the apartment must be cleaned and check-out made by 11 a.m.

Note that other special prices and campaigns are not valid for online bookings.

Terms of cancellation

These terms of cancellation apply to room bookings made with Rokua Health & Spa Hotel. Always report a cancellation immediately to our sales services, tel. +358 20 7819 200.

We charge a cancellation fee of EUR 30 for cancelling a confirmed, paid booking.

  • If you cancel the booking no later than 48 hours before the check-in date, the paid sum will be refunded to your bank account.
  • If there is less than 48 hours to the check-in date, we will charge the entire booking price.

If the cancellation is due to an illness, serious accident or death of the person having made the booking or a person living in the same household, all executed payments will be refunded, except for the EUR 30 cancellation fee. A reliable document verifying the cause of the cancellation must be submitted, if requested.

 

EVENT RESERVATIONS

These terms apply to event booking and events organized by Rokua Health & Spa Hotel. Always check the event information for specific cancellation policies (the terms and conditions may vary according to the event).

Terms of cancellation

We charge a cancellation fee of EUR 30 for cancelling a confirmed, paid event booking.

  • If you cancel the booking no later than 48 hours before the scheduled start of the event, the paid sum will be refunded to your bank account.
  • If there is less than 48 hours before the scheduled start of the event, we will charge the entire price.

If the cancellation is due to an illness, serious accident or death of the person having made the booking or a person living in the same household, all executed payments will be refunded, except for the EUR 30 cancellation fee. A reliable document verifying the cause of the cancellation must be submitted, if requested.

 

GIFT CARD PURCHASES

Prices of the gift card shop may vary based on promotional prices and prices displayed at the spa hotel.

Gift cards are valid for 12 months from the date of purchase, unless otherwise stated in the gift card.

Method of delivery

  • A PDF file sent to an e-mail address specified by the customer
  • Printed on paper via standard post
  • Purchase from Rokua Health & Spa Hotel reception

Delivery fees

Products and their delivery fees are paid during order. Delivery costs will not be added to an order delivered by e-mail.

Cancellation policy

The buyer of a gift card has the right to cancel a gift card order made via the supplier’s gift card shop without extra charge within 14 days of the date of delivery of the gift card to the buyer or receiver of gift card. The payment will be returned using the same payment method, that the consumer has user.

However, this cancellation right is not valid if the gift card has been used, date for the service has been booked or the service provider has begun preparations for completing the service. The buyer must return all physical gift cards during cancellation either by mailing them to the supplier’s contact address, displayed at the bottom of the gift card shop, or by delivering them in person.

 

DAY SPA TREATMENT BOOKINGS

Cancellation policy

Any cancellations or changes to the reservation must be notified no later than one day (24 hours) before the reservation. If you don’t report a cancellation in time, we will charge the entire price.

 

CONTACTS AND INQUIRIES

Rokua Health & Spa Hotel
tel. +358 20 7819 200
E-mail: sales@rokua.com
Address: Rokua Health & Spa Hotel, Kuntoraitti 2, 91670 Rokua

Company: Rokuan Kuntoutus Oy, Business ID: 0786611-4